San Jose IBM PC Club  - Other Software

Most software programs provide help pages to describe the programs features and options.  Also, many programs provide troubleshooting information on their Web site.  Therefore the frequently asked questions (FAQ's) provided on this page include only information that is not readily available from the above sources.

The following FAQ's cover problems that you may encounter using other software programs:

Why do I get "Error reading linearized hint data" when I try to open a PDF file using Adobe Acrobat Reader 5.x?
Why do I get "Error reading linearized hint data" when I try to open a PDF file using Adobe Acrobat Reader 6.x?
Why do I get "Adobe Reader 7 (or higher) has encountered a problem and needs to close" when I try to open a PDF file?
Why do I get "Error occurred while the spelling was being checked" using AutoSpell in Outlook Express with XP?
Why does Windows boot up correctly, but when I click on most icons nothing happens?
How do I setup to always open full screen windows with Internet Explorer?
Why do I get "This page cannot be displayed'' message with Internet Explorer after installing XP Service Pack 2?
Why does the cursor disappear while typing or moving the mouse in a field of text using Windows XP?
Why do I get a PSAPI error after installing DSL and Internet Explorer 7?
How do I delete MS Windows OneCare backup folder on my external hard drive?
Why does Windows OncCare turn off Windows Defender?
Why does PowerPoint Viewer 2003 and 2007 fail to open .PPS & .PPT Outlook Express attachments?
Why do I get an error when using a browser to access a file that I uploaded with WinSCP?



Why do I get "Error reading linearized hint data" when I try to open a PDF file using Adobe Acrobat Reader 5?

If you are using Internet Explorer or Netscape to go to a URL containing a PDF file,  you may get an error message, "Error reading linearized hint data" when you try to open some PDF files using Adobe Acrobat Reader.  You can correct this problem in Adobe Acrobat Reader 5 by doing the following: Open the Adobe Acrobat Reader, click Edit, click Preferences, click General (if required), click Options, uncheck "Allow Fast Web View.",  and click OK to save the changes.



Why do I get "Error reading linearized hint data" when I try to open a PDF file using Adobe Acrobat Reader 6?

If you are using Internet Explorer or Netscape to go to a URL containing a PDF file,  you may get an error message, "Error reading linearized hint data" when you try to open some PDF files using Adobe Acrobat Reader.  You can correct this problem in Adobe Acrobat Reader 6 by doing the following: Open the Adobe Acrobat Reader, click Edit, click Preferences, select "Internet" in the table on the left, uncheck "Allow Fast Web View.",  and click OK to save the changes.



Why do I get "Adobe Reader 7 (or higher) has encountered a problem and needs to close" when I try to open a PDF file?

If you are using Internet Explorer or Netscape to go to a URL containing a PDF file, you may get an error message, "Adobe Reader 7(or higher) has encountered a problem and needs to close" when you try to open some PDF files using Adobe Acrobat Reader.  You can correct this problem in Adobe Acrobat Reader by doing the following: Open the Adobe Acrobat Reader, click Edit, click Preferences, select "Internet" in the table on the left, uncheck "Allow Fast Web View.",  and click OK to save the changes.



Why do I get "Error occurred while the spelling was being checked" using AutoSpell with Outlook Express with XP?

If you are running Windows XP and are also using Microsoft Office 97, AutoSpell, etc., you may find that spell checking does not work in Outlook Express 6.0. When you try to spell check a message, you receive the message "Error occurred while the spelling was being checked". The cause of this problem is a missing file which Outlook Express requires.
Obtain a copy of the file csapi3t1.dll and place it in the folder "Program Files\Common Files\Microsoft Shared\Proof".
A copy may also be downloaded by clicking here.  Note: the spell checker will only work if you have a recent version of Microsoft Office. You didn't really expect Microsoft to support spell checkers in competitors' Office packages, did you?



Why does Windows boot up correctly, but when I click on most icons nothing happens?

Use safe mode to check out what programs load at boot time. Something in the background is slowing you down.  Try uninstalling recently updated programs.



How do I setup to always open full screen windows with Internet Explorer?

Size settings are handled by a pair of icons in the upper-right corner of the window of each program.  When the display shows a large window being covered by a smaller window, it means that the window is wide open.  When the display shows a large window completely opened, it means that the current window is the smaller one which can be changed with the "Size" option.  To change the display when the current window is small, right click on the icon at the extreme corner on the upper-left side of the window for the program. Look for a command called "Size" and select it. You will be able to use the up/down and left/right cursor keys (or drag) to expand the window until it fills the screen.  When it is set as you like, close the program. You need to close the window that you have re-sized without clicking on the maximize icon in order to make the change hold.



Why do I get "This page cannot be displayed'' message with Internet Explorer after installing XP Service Pack 2?

If you have another firewall running, you should either shut it down or else disable the Windows XP Service Pack 2 (SP2) firewall.  To disable the SP2 firewall click Start, Control Panel, open  Security Center, click Windows Firewall under "Manage security center for:", and click the Off  button; and see if this fixes the problem.  Next, you should find whatever other firewall was provided and shut it down and restore the SP2 firewall.  To shut down the other firewall, look for an icon in the system tray at the bottom right of the screen, right-click it, and look for the Exit or Disable choice. Assuming that the pages also load this way you can decide which product to use.  Finally, in rare instances, some of the "exceptions'' the Windows XP firewall uses get improperly set, causing this same kind of problem.  If necessary, click Start, Control Panel, open  Security Center, click Windows Firewall under "Manage security center for:", click the Advanced tab, and click Restore Defaults.  For more information on SP2, go to http://www.microsoft.com/windowsxp/sp2/default.mspx.



Why does the cursor disappear while typing or moving the mouse in a field of text using Windows XP?

There may be a problem with the cursor software or spyware.  If you are using Logitech, MouseWare, or MS Intellipoint mouse software, try uninstalling that software or reinstalling a newer version.  Also, try running an anti-spyware scan.  If these do not fix the problem, click Start, click Control Panel, double-click on the Mouse icon, click the Pointer Options tab, uncheck "Hide pointer while typing", and click OK.



Why do I get a PSAPI.DLL error after installing DSL and Internet Explorer 7?

From: http://www.ie-vista.com/known_issues.html#tpa  Affected software includes Exchange System Manager Help (Exchange 2000/2003) (note that the ESM embedded in Server Management Console is not affected), McAfee software, BT Broadband Help (BT Yahoo Help), Motive SmartBridge, Hal Screen Reader and Supernova Reader Magnifier by Dolphin.  The fix is to go to the installation location for the affected software.  Find PSAPI.DLL in the installation location for the affected software and rename it to something else, such as PSAPIOLD.DLL.   Do not rename the PSAPI.DLL file in your \\Windows\System32 directory.  Restart the computer.  Click here for more information.



How do I delete MS Windows OneCare backup folder on my external hard drive?

The procedure outlined in the OneCare help does not work, but the following procedure does.  Click Start, click All Programs (or Programs), select Accessories, and click Command Prompt ( or DOS Prompt) to get to the Command Prompt screen.  Use the following Command Prompt command of cacls "<drive letter>:\<path>" /t /g administrators:F to get administrative access which allows normal deletion methods to work.  An example would be cacls "e:\Windows OneCare Backup" /t /g administrators:F where the external drive was "e" and the backup folder is "Windows OneCare Backup".  The cacls command is described at http://www.microsoft.com/resources/documentation/windows/xp/all/proddocs/en-us/cacls.mspx?mfr=true



Why does Windows OncCare turn off Windows Defender?

If Windows Defender is installed on a machine and then OneCare version 1.5 is installed afterward, by default the installation will disable Windows Defender.  Windows Defender will then display a dialog indicating that it has been disabled, and asking if the user wants to turn it on again. When you are installing OneCare version 1.5 you should close this dialog without re-enabling Windows Defender. OneCare intentionally disables Windows Defender because it can cause system instability to have both running at the same time, and since OneCare is a superset of Defender, there is no reason you would need both of them running.  For more informaion, see http://windowsonecare.spaces.live.com/



Why does PowerPoint Viewer 2003 and 2007 fail to open .PPS & .PPT Outlook Express attachments?

If you upgrade to Windows XP Service Pack 2 or install PowerPoint Viewer 2003 or 2007, Outlook Express may fail to open .PPS and .PPT PowerPoint files.  To fix the problem, do the following: Click Start, Control Program, Folder Options,  select the File Types tab, scroll down and locate the PPS entry, click Advanced, click the New button, type Open in the the Action: text box, and in the Application used to perform action: field, type the following exactly including the surrounding double quotes.  For PowerPoint Viewer 2003: "C:\Program Files\Microsoft Office\PowerPoint Viewer\pptview.exe" "%1"  For PowerPoint Viewer 2007: "C:\Program Files\Microsoft Office\Office12\pptview.exe" "%1"  Uncheck the Use DDE box, Click OK, OK, Close the Folder Options dialog box.  Repeat for PPT file type.  For more details, go to http://windowsxp.mvps.org/ppsopen.htm


Why do I get an error when using a browser to access a file that I uploaded with WinSCP?

When a file is created on sjpc, its permissions do not permit anyone outside the creator's group to read the file. However, WinSCP can
automatically change these permissions when a file is transferred.  Open WinSCP and click Options > Preferences > Transfer. In the Upload
options area click the Set permissions box and change the permissions to rw-r--r-- (+x) and click OK.



Return to the San Jose IBM PC Club's home page