When you retrieve your mail from the SJPC mail/web server, a mail program such as Netscape Messenger or Microsoft Outlook Express can be used, and these programs support both POP and IMAP.  The SJPC mail/web server supports both POP and IMAP, but many ISP's support only POP.  If you are setting up your mail program for an IMAP account other than an SJPC account, you should check with your ISP to make sure it supports IMAP.  It is important to note that the outgoing mail server that you specify must be for the same server to which you are connected, or the mail will not be sent.  Since the SJPC server requires outgoing mail authentication, the SJPC account must be setup with the required authentication.

The following FAQ's may be helpful in isolating problems associated with sending and receiving mail. For ease of use, FAQ's that apply to Netscape Messenger and Outlook Express are in a separate lists.  The answer to the same question  may be listed under both Netscape Messenger and Outlook Express, and sometime the answers will be different. Note that Netscape Messenger is called Mail & Newsgroups in Netscape 6.x & Netscape 7.x.

Netscape Messenger FAQ's
Do I have to worry about outgoing mail authentication?
Why am I able to send with my other ISP and not with the SJPC ISP?
After I change my login password, do I have to correct my mail password?
How do I check or correct the settings in my mail accounts?
How do I setup two POP accounts with Netscape Messenger 4.x?
How do I start Netscape Messenger 6.x which has no link  in Start-Programs-Netscape or a shortcut?
How do I send mail from a single profile with Netscape Messenger 6.x (or higher) using different ISP's?
Where is my folder titled Spam for my forwarded SJPC mail account?

MS Outlook Express FAQ's
Why am I able to receive all messages and unable to send any messages?
Why am I able to send with my other ISP and not with the SJPC ISP?
Why does a reply to a message received on non SJPC mail account fail to send using the SJPC server?
How do I correct a message in my Outbox that will not send because the wrong outgoing server is set?
Why did my SJPC mail account fail to send or receive after I changed my login password?
How do I check or correct the settings in my mail accounts?
Where is my folder titled Spam for my forwarded SJPC mail account?
Why can't I open or save certain attachments with Outlook Express 6?
Why do I get "Error occurred while the spelling was being checked" when using Outlook Express with Windows XP?

No. Using Netscape, the outgoing mail authentication is handled automatically by Netscape Messenger the first time you send, but with Outlook Express you have to check a box in the mail account to do outgoing mail authentication.

With Netscape you can only specify one outgoing server.  The outgoing server specified in your preferences must be the same server to which you are connected, or the message will not be sent and an error message will appear.  To change the outgoing mail server to work with the SJPC server, launch Netscape Messenger, click Edit, click Preferences, click the "+" before Mail & Newsgroups (Netscape 4.x only) or Mail & Newsgroup Account Setting (Netscape 6.x or above), click the "+" in front of Mail & Newsgroups (Netscape 4.x only), and set the Outgoing Mail Server to mail.sjpc.org.

No.  After you change your login password, Netscape will detect a mismatch when you try to send or receive mail, and it will ask you for the new password.  If you check Save Password, you will not have to enter it again until you change your login password.

To check or correct the setting in your mail account do the following.  Click Edit, Preferences (Netscape 4.x) or Mail & Newsgroup Account Setting (Netscape 6.x or above), click the "+" in front of Mail & Newsgroups (Netscape 4.x onl), select each category to check or change the settings.  Note that the password can not be changed, and it is only  corrected when you try to send or receive mail and there is a mismatch.

When you use Netscape 4.x, one profile is required for each POP mail server, but multiple IMAP mail servers are permitted in single profile. A Netscape utility is used to create the required new profiles when they are needed for additional POP accounts. Note that each Netscape profile has its own bookmarks, address book, cookies, mail filters, preferences, history, Java security, and certificates.  For more information go to Netscape 4.x mail setup.

Launch Netscape Navigator.  Then click on Window,  and click Mail & Newsgroups.  For some reason Netscape did not provide a link or shortcut to Netscape Messenger as it did with Netscape 4.x.  However, Netscape 7.x does have a link and a shortcut.

It is very difficult with Netscape Messenger.  Although it allows you to receive e-mail from multiple accounts,  it only allows one outgoing mail server to be specified.    However, you can change the Netscape Messenger outgoing mail server by doing the following.  Launch Netscape Messenger, click Edit, click Preferences, click the "+" before Mail & Newsgroups (Netscape 4.x only) or Mail & Newsgroup Account Setting (Netscape 6.x or above), click the "+" in front of Mail & Newsgroups (Netscape 4.x only), and set the desired Outgoing Mail Server.  Outlook Express, which allows multiple outgoing mail accounts through a drop down list in the New Mail window, is more suitable for doing this.

When you arrange to have the Postmaster forward your SJPC mail to another account instead of storing it locally, there is no spam checking or a spam folder.  The mail transfer agent (sendmail) forwards mail or passes it on to the local mail delivery agent (procmail).  Procmail calls SpamAssassin, so SpamAssassin doesn't even see forwarded mail.

To send mail using the SJPC server, "My server requires authentication" must be checked in the SJPC mail account .  To setup the required outgoing mail authentication, click Tools, click Accounts, and click Mail tab, select the mail.sjpc.org account, click Properties, click Server tab, check My server requires authentication, click OK and click Close.

When you click on New Mail to compose a message, the "From" address in the New Mail window is set to the default mail server.  If you do not have default account set to the SJPC account, the message will not be sent and an error message will appear.  To set the SJPC account as the default account, click Tools, click Accounts, click Mail tab, select the SJPC account, click Set as Default, and click Close.  If you don't want the SJPC account to be the default, you can change the "From" address in the New Mail window by clicking on the "From" address to get a drop down list and then selecting the SJPC server.

When you reply to an e-mail that was received from an ISP other than SJPC, the "From" address in the reply message is set to that ISP's outgoing mail server, and you will not be able to send it with the SJPC server unless you change the "From" address to the SJPC server the the New Mail window by clicking on the "From" address to get a drop down list and then selecting the SJPC server.

When a message fails to send because you have the wrong "From" address in the New Mail window box, it stays in the Outbox.  Since the message can not be fixed in the Outbox, double click on the message to put the message in a New Mail window.  To correct the "From" address, click on the "From" address to get a drop down list and select the SJPC server.  Then click send to cause the corrected message to be put in the Outbox in place of the failing message.

After you change your password, you have to put the new password in you mail account.  To do this, click Tools, click Accounts, click the Mail tab, select the SJPC account, click Properties, click the Server tab, enter the new password, click OK, and click Close.

To check or correct the setting in your mail account do the following.  Click Tools, click Accounts, click Mail tab, select the SJPC account, click Properties, click each tab to observe or change the settings, and then click Close.

When you arrange to have the Postmaster forward your SJPC mail to another account instead of storing it locally, there is no spam checking or a spam folder.  The mail transfer agent (sendmail) forwards mail or passes it on to the local mail delivery agent (procmail).  Procmail calls SpamAssassin, so SpamAssassin doesn't even see forwarded mail.

Outlook Express 6 has a Security option "Do not allow attachments to be saved or opened that could potentially be a virus" which will prevent certain filles such as .htm, .html, .exe, etc. from opening if it is checked.  To allow these files to open, click Tools, click Options, click the Security tab, and uncheck "Do not allow attachments to be saved or opened that could potentially be a virus"  in the Security window.

If you are running Windows XP and are also using Microsoft Office 97, AutoSpell, etc., you may find that spell checking does not work in Outlook Express 6.0. When you try to spell check a message, you receive the message "Error occurred while the spelling was being checked". The cause of this problem is a missing file which Outlook Express requires.
Obtain a copy of the file csapi3t1.dll and place it in the folder "Program Files\Common Files\Microsoft Shared\Proof".
A copy may also be downloaded by clicking here.  Note: the spell checker will only work if you have a recent version of Microsoft Office. You didn't really expect Microsoft to support spell checkers in competitors' Office packages, did you?

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